Refund and Cancellation Policy

Last updated: 24 October 2026

This policy concerns valuation services, not the return of physical goods.

1. Supplier and contact

YachtAsk is operated by VALENCIA Marine Services S.L.U., NIF B06827356, Camino del Canal 91, Real Club Náutico de Valencia, Bloque 3, Local 21, 46024 Valencia, Spain.

Cancellation and withdrawal email: ask@yachtask.com. You may also send a clear written notice to the postal address above.

2. Scope

This policy covers the online valuation report (€49.00) and the valuation report with 30-day market alerts (€68.90). On-board assignments are quoted separately; their agreed terms and any mandatory consumer rights apply.

A personalised report is not treated automatically as a personalised physical good exempt from withdrawal. The applicable legal treatment of services and, where relevant, digital content must be respected.

3. Cancelling before work starts

Contact us as soon as possible if you wish to cancel. If the order has not begun and the service has not been supplied, we will cancel it and refund the amount paid. No new cancellation penalty is introduced by this policy.

4. Statutory consumer withdrawal

Where Spanish or EU distance-contract withdrawal rules apply, consumers ordinarily have 14 calendar days from conclusion of a service contract to withdraw without giving a reason.

Send a clear statement identifying yourself and the order before the deadline. The model notice below is optional; using a particular form is not required. Any legally extended period resulting from incomplete withdrawal information is unaffected.

5. Requesting an early start

Starting work within the withdrawal period requires the consumer's express request and the required information on its consequences. Payment or acceptance of general terms alone is not treated as that request.

Where the conditions for a lawful proportionate charge are met and the consumer withdraws after requested work has begun, only an appropriately evidenced proportion of the agreed service price may be charged. No arbitrary forfeiture or fixed deduction is applied.

Where the required information or express request has not been obtained, the consumer will not be charged for performance during the withdrawal period where the law prohibits that charge.

6. Completion and the combined package

For a paid service, loss of the withdrawal right on full performance requires the legally required prior express consent and acknowledgement. Sending a PDF does not automatically establish that these conditions were met.

For the combined valuation and 30-day monitoring package, delivery of the valuation report alone does not mean that the entire 30-day service has been fully performed.

Any lawful proportional settlement must reflect the actual supplied components and the agreed total price; the report component is not automatically valued at the separate €49.00 retail price for this purpose.

If digital-content rules apply to any distinct supply, their separate consent, acknowledgement and confirmation requirements must also be met. The customer retains all rights where an exception has not been validly established.

7. Inability to supply and service problems

If we cannot provide an agreed service, we will explain the position and refund sums for services not supplied as required by law. A materially different substitute is not imposed without agreement.

If a report contains an error or monitoring has not been supplied as agreed, contact us with the order reference and details. We will assess the issue and provide an appropriate remedy. Statutory rights to correction, price reduction, termination or reimbursement remain available where applicable.

The fact that a boat later sells at another price or no relevant listing event is detected does not by itself prove that the agreed service was defective.

8. Refund method and timing

Where statutory withdrawal reimbursement is due, it will be made without undue delay and within the applicable 14-day legal period after we are informed of withdrawal, subject to any lawful proportionate charge described above.

We use the original payment method unless another method is expressly agreed and does not impose a cost on the consumer. No additional refund fee is charged. Provider processing time does not remove our legal reimbursement obligations.

9. Business customers and other cancellations

Business customers do not automatically have the consumer withdrawal right. Their cancellation rights follow the agreed contract and applicable law. We will explain any proposed settlement and the basis for it.

10. Optional model withdrawal notice

To: VALENCIA Marine Services S.L.U., Camino del Canal 91, Real Club Náutico de Valencia, Bloque 3, Local 21, 46024 Valencia, Spain.

Email: ask@yachtask.com.

I hereby give notice that I withdraw from my contract for the following service:

Service and order reference:

Contract / order date:

Customer name:

Customer address:

Customer email:

Date:

Signature, only if submitted on paper:

11. Changes